Professional Services & B2B
Client portals and case management for firms that bill by the hour.
Law, accountancy, consulting, recruitment, property and other B2B services run on engagements, documents and billable hours. We build the client portals, workflow tools and integrations that make that work repeatable. Quite often it ends up as a product in its own right.
Constraints we build around
- Client confidentiality, conflict checks and matter-level access controls
- Integration with practice management, time and billing systems and CRM, with SSO through Entra ID or Okta
- GDPR, professional-body rules and whatever security requirements your clients impose, from ISO 27001 to SOC 2 questionnaires
- Document management, versioning and retention policies
- An audit trail on approvals, sign-offs and client communications
- Multi-tenant design when one platform serves many clients

What we hear
What people in this sector tell us on a first call.
- 01
Client experience stuck in email
Onboarding, document requests, approvals and status updates all go by email with an attachment. Clients can't see where things stand, so they ask, and partners answer the same questions every week.
- 02
Delivery that depends on individuals
Each engagement runs slightly differently depending on who's leading it. Templates, checklists and know-how live in personal folders, so quality and margin vary from team to team.
- 03
Five systems bought separately and never connected
Practice management, time recording, billing, CRM and document management all came from different vendors at different times. Reporting means exports and pivot tables, and revenue leaks through the gaps between them.
- 04
Pressure to productise
Clients expect software-like service and predictable pricing. Firms want to package their repeatable work into tools they can sell, and find that building a product is a different job from giving advice.
What we build
The kinds of systems this sector tends to need.
Client portals and secure collaboration
Onboarding, document exchange, e-signature, approvals and engagement status in one branded place, with SSO, granular permissions and an audit trail behind every action.
Engagement and case management
Workflow tools built around your own methodology, with its stages, tasks, checklists, deadlines and reviews, so every engagement follows the same path and the people who need to see progress can.
Internal platforms and knowledge tools
Resourcing, pipeline, know-how libraries and search across precedents and prior work. Where there's a clear case for it, that includes retrieval-augmented LLM assistants over your own documents.
Practice management, billing and CRM integration
Connecting time recording, billing, CRM and document systems so each piece of data is entered once and reporting comes from one reconciled source.
Productising services into software
Turning a repeatable service (a compliance review, an assessment, a calculation) into a subscription product with its own onboarding, billing and support model.
Questions
Questions that come up before a first project.
Can you integrate with our practice management and billing systems?
Yes. We've connected portals and workflow tools to practice management, time recording, billing and CRM systems through their APIs, or through database and file interfaces when the vendor has nothing better. Single sign-on through your existing identity provider comes as standard.
We want to turn a service into a product. Where do we start?
With a short discovery. We work out who buys it, what the repeatable core is, what has to stay tailored to each client, and how it will be priced and supported. From there we scope a first release that a small group of clients can use, then improve it from what they tell us. See our SaaS product development service for how we structure this.
How do you handle client confidentiality and security reviews?
Matter- or engagement-level permissions, encryption, audit logging and data segregation are built into the first release. We've filled in plenty of client security questionnaires and supported ISO 27001 and SOC 2 evidence, and we can line up hosting and data residency with whatever your obligations are.
Relevant services
- Web Application DevelopmentFast, secure web platforms your customers and staff use every day.
- SaaS Product DevelopmentThe MVP for a new SaaS product, and the multi-tenant platform it grows into.
- API Development & IntegrationContract-first APIs, and integrations between the systems you already run.
- AI & Workflow AutomationAI and automation that remove manual work, with the accuracy measured.
Other industries
- Fintech & Financial ServicesLending, payments and wealth platforms for firms the FCA regulates.
- Healthcare & Life SciencesSoftware for patients and clinicians that handles sensitive data properly.
- Logistics & Supply ChainDispatch, tracking, warehouse and carrier systems that keep goods moving.
- Retail & E-commerceOrder, inventory and customer systems that hold up on the busiest day of the year.